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Return, Refund & Exchange Policy

Please open and check your jewellery in front of the delivery person. If there is any problem, return it right then — once the delivery is accepted, returns or exchanges are not possible.

Return Policy

1. Check Your Parcel at Delivery

Open the parcel in front of the delivery person and check the piece carefully — correct design, color, size, and quantity, and no damage. If you receive a wrong, damaged, or defective product, please inform us immediately and return it to the delivery person.

2. No Return after Acceptance

Once the parcel is accepted and paid for, returns or exchanges cannot be accepted. Please check everything before the delivery person leaves.

3. Non-Returnable Cases

  • Used or damaged items caused by customer handling is not eligible.
  • Customized, final-sale, or hygiene-sensitive products may not be returnable.
  • Missing packaging, tags, or accessories can affect return approval.

Refund & Exchange Policy

All exchange and refund requests are checked and approved only after verification. Approved refunds or exchanges are processed after the returned item is inspected. An exchange or refund will only be approved if the issue meets our policy conditions.

Exchange Policy

1. Wrong, Damaged or Defective Product

Exchange is possible if you receive a wrong, damaged or defective product at the time of delivery.

2. Unboxing Video Required

A clear unboxing video is required to verify the condition of the product when you received it.

3. Immediate Notice

Please contact us as soon as possible after receiving the product if you notice any issue.

4. Product Condition

The product must be unused, unworn, unaltered, and in its original condition and packaging to be eligible for exchange.

5. Seven (7) Day Color Issue Notice

Selected stainless steel products come with a 6–12 month Color Guarantee under proper and normal use. If you notice a genuine color problem, you must inform us within 7 days of receiving the product for the issue to be considered under the Color Guarantee.

6. Color Guarantee Exclusions

Discoloration caused by perfume, alcohol, lotion, chemicals, cleaning products, or rough/improper use is not covered by the Color Guarantee.

7. Exchange Costs

  • For an approved exchange due to a wrong, damaged, or defective product received at delivery, Tazlyn will bear the applicable exchange delivery cost.
  • For an approved exchange under the Color Guarantee, the exchange delivery cost will be borne by the customer.

8. Verification & Approval

Every exchange request will be verified before approval. If the issue is confirmed and meets our conditions, we will arrange the exchange and send a replacement product.

9. No Exchange for Personal Reasons

Exchange is not available for change of mind, personal preference, size/fit issues, or damage caused after receiving the product.

Refund Policy

1. When a Refund May Be Offered

If we send a wrong, damaged or defective product, we may offer a return, exchange or refund, depending on the situation and after discussing the matter with the customer.

2. Refund Verification

All refund requests are subject to verification. If a refund is approved, the returned product will be inspected before the refund is processed.

3. Refund Time & Method

Once approved, the refund will be sent through the same payment method used for the payment within 7 working days.

4. Other Situations

Refunds are not normally offered for change of mind, personal preference, size/fit issues, or damage caused after receiving the product.

IMPORTANT: All return, exchange, and refund requests are subject to verification. Tazlyn reserves the right to approve or reject any request based on the condition of the product and the terms of this policy.

Questions? Call or WhatsApp us on 01614313116.